Frequently Asked Questions

  • If this is your first time at Lionheart Integrative Therapies, you must book an Initial Insight Consultation before booking any appointments, classes or The Physical Freedom Method workshops.

    To book appointments, first Sign Up for an account on our online booking system. Then Log In to view and manage your appointments.

    When attending appointments and classes, wear comfortable clothes that allow freedom of movement. We encourage you to bring a water bottle, towel and mat.

    Studio access is via level 1 of 188-199 Johnston St, Collingwood. Go through the black door, up one flight of stairs, and you have arrived. A pot of tea and a comfy couch await you.

    Free parking is available on Johnston Street and the side streets of Johnston Street. There is 4-hour parking on Sackville Street. Please pay attention to the parking signage.

    Victoria Park and Collingwood train Stations are the closest train stations. Buses 907, 304, 905, 906 stop within 5 minutes’ walking distance of our studio.

  • Bookings for appointments, classes and events are made through our online booking system.

    Hit the “ALIGN & BOOK” button on our website, then Sign Up for an account and Log In to make a booking.

    If you have difficulty making a booking, contact us at info@lionheart.earth.

  • All class packs and memberships are purchased through the online booking portal. Before purchasing a pack or membership, be sure to Log In to your account.

    After purchasing a membership or class pack, you will receive a coupon code on the confirmation page. Your coupon code will also be emailed to you.

    When booking a class or workshop at the checkout section, use your coupon code to redeem your class pack or membership. If you forget or lose your code, simply contact us at info@lionheart.earth.

  • If you are a new client, you will first need to book an Initial Insight Consultation.

    The next step is to have a Realisation Coaching Session before signing up for the program.

    After your Realisation Session, you need to secure your spot but paying for the program.

    Once payment has been received, you will receive a Welcome email with instructions for joining the TPFM group and accessing the course content.

    The program itself runs in 12-week cycles. You can start the program at any time. Access to the resources will complement the live workshops. Each workshop has a unique theme and alternates between online and in-person.

    While the program is non-refundable, we may consider special circumstances on a case-by-case basis.

  • You can cancel or reschedule appointments online up to 24 hours before the appointment.

    First, ensure you have Signed Up for an account. Next, ‘Log In’ and click the ‘Appointments’ tab in the top right corner. From here, you will see your upcoming appointments and will have the option to reschedule or cancel.

    You will also be given the option to cancel or reschedule appointments in the email reminder for your appointment. Scroll down to the bottom of the reminder email for your appointment, and you will see two buttons for cancelling or rescheduling.

    Cancellation or rescheduling isn't possible within 24 hours of the appointment start time. Fees apply to no-shows and late cancellations.

    If you have trouble cancelling or rescheduling an appointment, contact us for support.

  • You can cancel or reschedule classes online up to 24 hours before the class start time.

    First, ensure you have Signed Up for an account. Next, ‘Log In’ and click the ‘Appointments’ tab in the top right corner. From here, you will see your upcoming class bookings and will have the option to reschedule or cancel the class.

    You will also be given the option to cancel or reschedule the class in the email reminder for your class. Scroll down to the bottom of the reminder email for your class, and you will see two buttons for cancelling or rescheduling.

    Cancellation or rescheduling isn't possible within 24 hours of the class start time.

    If you have trouble cancelling or rescheduling a class, contact us for support.

  • Special events at Lionheart Integrative Therapies have a limited number of spots available.

    Cancellation or rescheduling of events isn't possible after making a booking for an event.

    We apologise in advance for any inconvenience this causes.

  • Get rebates with some services through private health insurance, depending on your coverage.

    We accept NDIS, Medicare, WorkCover, TAC, and DVA for certain services.

    Save time by emailing us referral documents and claim numbers before your appointment.