Frequently Asked Questions

  • If this is your first time with us you will need to book an Initial Insight Session. This is a free 20 minute phone call that allows us to determine how we can help you best.

    When attending appointments wear comfortable clothes that allow freedom of movement. We encourage you to bring a water bottle and towel. You are welcome to bring your mat and props.

    Studio access is via level 1 of 188-199 Johnston St, Collingwood. Go through the black door, up one flight of stairs and you have arrived. A pot of tea and a comfy couch await you.

    Parking is available on Johnston St and the side streets of Johnston St. There is 4-hour parking on Sackville St. Please pay attention to the parking signage.

    Victoria Park and Collingwood train Stations are the closest train stations. Buses 907, 304, 905, 906 have stops within 5 minutes walking distance.

  • Appointments can be booked online via our website. We recommend Signing Up to make managing your appointments easier.

  • Classes can be booked via our website's online booking portal. We recommend Signing Up to make managing your classes easier.

  • All packs and memberships can be purchased through the online booking portal.

    Simply go to the subscriptions section and select the pack or membership you want. Follow the steps for completing the purchase.

    You will receive a coupon code which can be used at checkout when booking classes or events.

    Contact us if you need help booking a pack or membership.

    All packages and memberships have an expiry and are non-refundable.

  • First ‘Sign Up’ for an account on our online booking portal. Next, click the ‘Appointments’ Tab in the top right corner. From here you can reschedule and cancel bookings.

    We appreciate you letting us know if you can’t make an appointment.

    You can cancel or reschedule appointments via the online appointment booking portal up to 24 hours before the appointment.

    Cancellation or rescheduling isn't possible within 24 hours of the appointment.

    Fees apply to no-shows and late cancellations.

    If you have trouble cancelling or rescheduling an appointment contact us for support.

  • Cancelling and rescheduling classes can be done online through our booking system.

    First ‘Sign Up’ for an account on our online booking portal. Next, click the ‘Appointments’ Tab in the top right corner. From here you can reschedule and cancel bookings.

    Cancellations or rescheduling classes isn't possible within 24 hours of the class.

    The full fee applies to no-shows.

    If you have trouble cancelling or rescheduling, contact us for support.

  • 1. Book an Initial Insight Session.

    2. Secure your spot by paying upfront
    or on a payment plan.

    3. Confirm your availability for the program dates.

    4. Can't make it in person? No worries! The content is recorded online, although we encourage in-person attendance.

    While the program is non-refundable, we may consider special circumstances on a case-by-case basis.

  • Get rebates with some services through private health insurance, depending on your coverage.

    We accept NDIS, Medicare, WorkCover, TAC, and DVA for certain services.

    Save time by emailing us referral documents and claim numbers before your appointment.